Frequently Asked Questions
Please read the following answers to our most frequent and most random questions we have received.
Once you have browsed through, please feel free to email us with any questions you still might have.
1. What is the rental process?
To make a rental order you must contact us; please tell us your event date and let us know what items you want to rent. Then, we will let you know if those rental items are available for your date. If the items are available and you want to proceed with a rental (we will ask you to confirm), then we will send you a contract and invoice for payment. We take full payment for orders under $350 and a 50% deposit for orders over $350. The remaining balance is due 7 days prior to your event, and we will send you an invoice for the remaining payment. Full payment is required for orders made within 30 days of the event. AND.... we do not hold rental items or services just because you inquired about the items or services. We require a deposit or full payment to be made to hold any items and/or services.
2. How do we pay?
We accept a few different payment methods. When we process your order we will email you an invoice. The invoice will direct you to your payment options. We accept payment with Credit (Visa/Mastercard/American Express), Paypal and E-transfers. We only accept cheques for the first deposit, but we do not accept cheques if your event is within the same month of payment. Items are not held for you until payment is made.
3. Do you offer delivery?
Yes, we do! Please check our "delivery" page under our services tab for more details.
We do pick-up our rentals at 11pm, 12am, 1am, 2am.... etc. However, any pick-up past 11:50 pm will be subject to additional charges.
Orders booked within 5 days of the event that require delivery may be subject to a additional delivery surcharge of $200 on top of the delivery fee.
4. Can we pick up our rental items?
Yes, you definitely can! This is what the majority of our clients choose to do, especially if they have appropriately sized (large) vehicles. Please check out our "delivery" page under our services tab for more details.
5. How long is our rental order for?
Typically, an order is just for the day of the event. However, this period can extend to the day before and after your event to allow for pick-up and set-up. This depends on rental availability and how many weddings we have on the same weekend. There is no additional cost to pick up your items the day before and return the day after your event.
6. Do you have a rental minimum?
Yes, we do have a rental minimum. Our rental minimum is $150 excluding taxes.
7.Can we view the rental items before we rent them?
You sure can! Our hours vary depending on the season. Please contact us and we will be happy to schedule a viewing for you to come and look at all of our goodies.
8. What happens if my wedding gets cancelled or I have to change my event date?
We do not give refunds for deposits. BUT if you have to change your date, we will transfer your paid value to your new event date. The exact items may not be available, but the value you have paid can be used towards something(s) of the same value. This is based on availability and is not guaranteed. We will do our best to accommodate any change of date.
9. Can we take your rental items out of town?
If you are getting married out of town, you can take our rental items. However, you will be required to leave a large damage deposit and there will be a small fee for having the rental items for a longer-than-usual rental period. The fees and deposits are determined by your selected items.
10. Do you offer services for out of town weddings?
If you love what we do, and you just have to have us work at your out-of-town wedding, then we would be more than thrilled! We will charge travel, delivery, and accommodation fees. We have travelled to Kamloops and Savary Island, BC for weddings with our decor items and team!
11. Rental quantity: Do you have more than what is listed on your website?
Our inventory amounts are updated regularly. When it says we only have a certain amount of something, then that's all we have. BUT if you want more than what we have we can try to bring in more of our rental items at an additional cost.
12. Do you rent linens (table cloth ,napkins, draping)?
We do not rent these items. We can refer you to people that do! When it comes to draping, we can rent it from another vendor and use it to drape your ceiling or back drop, if required.
13. Do you rent banquet table and chairs?
We do not have standard banquet tables and chairs. I can refer you to a great company that will help you out. We specialize in vintage and one-of-a-kind decor. We have a sweet farm table that you can use for your dessert table; or some fantastically unique bride and groom chairs to use at your head table; or! we have some seriously amazing harvest tables to create that gorgeous, long table look!
14. Do you do weddings that aren't vintage or rustic?
We love weddings and dabble in all sorts of design styles! Our main inventory stock is vintage. That being said, we love being creative and many of our items lend themselves to many different styles (eg. boho weddings, industrial weddings, rustic/shabby chic weddings, romantic weddings, earthy outdoor weddings, organic West Coast weddings, Steam Punk or Avant-garde weddings). You don't have to have a "vintage" wedding to include a really cool set of vintage chairs, a leather wing-back or some awesome copper candle holders! Any of our items can make your vision a little more unique.